High Point Auto Insurance ReviewSunday, 15 December 2013 16:57
High Point auto insurance was rebranded to Plymouth Rock recently but High Point is still the name of the underwriting company, and High Point underwritten auto insurance is offered exclusively in the state of New Jersey. Plymouth Rock even created a separate website for its New Jersey customers with unique information and articles specific to the state. High Point was recently downgraded by A.M. Best for various reasons, and has received lower than average customer satisfaction ratings from J.D. Power, therefore it may not be the best option for auto insurance seekers in the state.
Company Background Information
High Point auto insurance was renamed to Plymouth Rock Assurance in 2011, as a way to unify High Point with Palisades and Teachers’ Insurance. All three of these companies were previously owned by Plymouth Rock, so the name change did not have anything to do with a new acquisition. Customers of High Point received the same type of service and there were no changes to policy coverage. The insurance ID cards also remained the same, and continued to show the brand name of the underwriting company (High Point, Palisades, or Teachers’).
High Point/Plymouth Rock offers auto insurance exclusively in the state of New Jersey. High Point/Plymouth Rock received some attention for its “Jersey Doesn’t Stink” campaign to try to promote a positive image of the state of New Jersey through social media. High Point received a “B+” (Good) rating in the most recent A.M. Best survey. Best recently downgraded the financial strength rating of High Point due to declines in surplus among other factors. Plymouth Rock Assurance only received 2 out of 5 power circles in the 2012 J.D. Power and Associates customer satisfaction study for the Northeast United States region. Its own customer satisfaction survey found a 94% satisfaction rate, and the Plymouth Rock companies insurance over 500,000 drivers.
Pros of High Point Auto Insurance
- A wide range of insurance products for New Jersey residents
Cons of High Point Auto Insurance
- Recently downgraded by A.M. Best for financial strength
- Limited to New Jersey residents
- Less than average customer satisfaction ratings
Plymouth Rock offers several discounts for New Jersey residents including the following:
- Discount for home or condo owners
- Anti-theft device discount
- Defensive driving course discount
- Accident free discount
- Safe driving discount
- Loyalty discount
- Multiple vehicle discount
- Multiple policy discount
- Group affiliation discount
The company also offers a Hurricane Sandy Forgiveness program for comprehensive insurance claims submitted as a result of damage incurred during Hurricane Sandy.
Types of Insurance Offered
Plymouth Rock offers a large range of insurance products to New Jersey residents including auto, commercial auto, boat, homeowners, flood, motorcycle, watercraft, collector car, motor home and umbrella insurance. For auto insurance, the company offers the standard coverage options such as collision, comprehensive, liability, uninsured motorist, and personal injury protection. There are special insurance programs offered as well such as the True Rewards Savings program that offers cash back at retailers, and extended auto warranties from CARCHEX.
The company website is very well designed and has an extensive amount of information about its New Jersey auto insurance products and resources for customers.
J.D. Power gave Plymouth Rock a less than average rating for its customer service, implying that the company may have issues with customer service quality.
Drivers in New Jersey may get a quote from Plymouth Rock as there is no obligation on them to purchase the insurance, and they can compare rates with other insurance providers. The company’s recent financial rating downgrade and low customer service rating should be taken into consideration. You can get quotes from multiple providers now by entering your zip code on this page.
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|AM Best Score||B+|
|JD Power Rating||2 out of 5|