Ameriprise Auto Insurance ReviewSunday, 15 December 2013 19:21
Ameriprise Auto & Home offers auto insurance in 33 states and is a rapidly growing provider that offers several different products. The company is known for recently partnering with Costco to offer Costco branded insurance, but it also sells insurance through its Ameriprise brand. It has received high reviews from J.D. Power and other review organizations for its customer service and customer satisfaction, and it is backed by a financially stable financial services company. The company’s auto insurance has received mixed reviews online in spite of the positive reviews from independent organizations.
Company Background Information
Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a financial services company headquartered in Minneapolis, Minnesota. Ameriprise Financial is one of the largest financial services companies in the United States with revenues over $10 billion. Ameriprise Auto & Home was rated “A” in the most recent A.M. Best ratings for its proven financial strength and stability. It is currently one of the fastest growing insurance companies in the nation although it is not ranked in the top 25 largest auto insurance companies in the U.S. J.D. Power rated the company with 4 out of 5 power circles for customer satisfaction with the auto insurance purchase experience, and they were also rated 4 out of 5 among California auto insurance companies.
Pros of Ameriprise Auto Insurance
- Excellent customer service reviews from J.D. Power and customer satisfaction ratings
- A rating from A.M. Best for financial stability
- Backed by a large and successful financial services company
Cons of Ameriprise Auto Insurance
- Not offered in every state
- Some negative customer experiences
Ameriprise offers some of the more common discounts including the following:
- Accident free discounts for drivers who avoid accidents
- Auto safety discounts for vehicles equipped with modern safety features
- Tenure discounts for customers who stay with the company for a period of time
- Loyalty discounts for adding a home and auto plan
- Good student and education discounts
- Multiple vehicle discounts for adding more than one vehicle
Ameriprise also has an accident forgiveness program to reduce premium rate increases following an accident and offers a deductible waiver for windshield repair (not replacement) among other customer benefits.
Types of Insurance Offered
Ameriprise offers auto, home, condo, renters, specialty and umbrella insurance options. Although the particular insurance products are not mentioned on the website, there are a few details mentioned about the features of their auto insurance such as flexible payment options and the ability for customers to choose their own repair facility. It can be assumed that the company offers the minimum liability for the states where it sells auto insurance along with optional coverage options.
The website is not highly detailed but it has the basic features that most insurance websites offer including the ability for customers to log in and manage their policy and report auto claims. Interested customers can also get a quote directly from the website.
Ameriprise has mixed reviews online with several complaints mentioning issues with claims processing, problems with rate increases, trouble receiving reimbursement for accident expenses, trouble getting rental vehicles, and various other issues. It should be noted that the company did receive high customer satisfaction reviews from J.D. Power, so there seems to be a discrepancy.
Although Ameriprise has been subject to some negative reviews online, the same can be said for many other major auto insurance companies, and the negative reviews should not discourage interested customers who live in an Ameriprise market. If you happen to be searching for auto insurance now, you can get immediate rates from different providers just by typing your zip code in the form on this page.
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|AM Best Score||A|
|JD Power Rating||4 out of 5|
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